Text a CEO for Customer Service?!

Text a CEO for Customer Service?!

Posted on Sep 3, 2010 in Featured Site | 0 comments

Do you think Obama would respond to your text?

Ever wish you could text a CEO and tell him how disappointed/happy/livid/ecstatic you were about the customer service provided by their company?

Imagine my surprise when I saw the option to text the CEO of Scentiments.com on their customer service page (see screenshot below).

I tried it out, asking how long it takes for an in-stock order to get to Topeka, Kansas. 44 minutes later, I got a response saying that it would take about 7 days for shipping. Excellent!

Offering a variety of communication portals is vital to providing a high level of customer service. These can range from traditional phone calls and emails to live chat, Twitter, and now texting CEO’s!

What’s next, carrier pigeons? Smoke signals?

Scentiments.com encourages customers to contact their CEO via text (highlighted in blue)!

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